Shipping policy

United States Shipping

What are my shipping options?

We ship to addresses within the United States via FedEx and USPS. The shipping services available for your order, along with their rates, are shown at checkout.

Need your order faster? Call us at 618-656-8899 with the date you need it, and we'll do our best to accommodate you.

We do not ship to any international locations at this time.

Can I pick up my order in store?

Yes! Local customers can choose free in-store pickup at checkout. We'll email you when your order is ready, and you can pick it up at 4215 S. State Route 159, Suite 1, Glen Carbon, Illinois during store hours: Monday to Friday 10 am to 6 pm, Saturday 9 am to 3 pm (closed Sunday).

How much does shipping cost?

Shipping costs are calculated at checkout based on your order and delivery address. Orders with a subtotal of $100.00 or more qualify for FREE shipping.

Order Processing Time

Orders are shipped within 2 business days from receipt of your order. Orders are processed Monday through Friday, from 9 am to 5 pm CST. Orders placed on Saturdays, Sundays or national holidays are processed the next business day.

Out-of-Stock Items

Stock is usually on hand for all the products shown on our website. However, because we also operate a full-fledged brick and mortar store, there may be occasions when an item is out of stock. If an item you have ordered is not available, we will email you with options for that item, including backordering, cancelling the item, or shipping the entire order complete at a slightly later date.

When will I receive my order?

Orders ship from our store in Glen Carbon, Illinois within 2 business days. Delivery times then vary by carrier, shipping service and destination. You'll see the estimated delivery date for each shipping option at checkout, and your tracking information once your order ships.

Delivery estimates are based on business days following the day of shipment (not including weekends or holidays). Estimates are not guaranteed, and carrier or weather-related delays are not subject to shipping refunds or adjustments.

How can I track my order?

When you place an order with To-Do's, we will send you two emails: an order confirmation email to confirm we received your order, and a shipping confirmation email with your tracking information as soon as your order leaves our store.

To be certain that you receive this information, please make sure you enter a valid email address when you place your order. Also be sure to check your email in case we have contacted you with questions about your order.